Refund Policy
6 September 2026
This Return and Refund Policy is provided by MB “Nirista”, trading as Againora. Nothing in it limits rights that consumers have under mandatory law.
1. Your three separate protections
Againora provides a voluntary 30-calendar-day return period. EU and EEA consumers also have the mandatory right to withdraw from most distance contracts, normally for at least 14 days. Separate statutory remedies apply if goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
The voluntary 30-day return period extends the time available for an ordinary return. It does not replace, reduce or restrict the EU right of withdrawal or any statutory conformity remedy.
2. Voluntary 30-day return period
You may notify us of an ordinary return within 30 calendar days after you, or a person designated by you other than the carrier, receives the goods. If an order is delivered in separate parcels, the period runs from delivery of the final item in the order. Where the final day falls on a weekend or applicable public holiday, we extend the voluntary deadline to the next business day.
Start the request using our clearly visible Withdraw from contract page or email support@againora.com before posting the item so we can provide return instructions. Please include your full name, order number, the item being returned and a clear statement that you wish to withdraw from or return the purchase. You may give a reason to help us improve, but a reason is not required for an ordinary withdrawal.
Using our form or obtaining advance authorisation is not a condition of exercising a statutory right. Any other clear withdrawal statement sent within the applicable period is accepted. The separate Model Withdrawal Form is optional.
3. Returning the goods
After notifying us, send the goods back without undue delay and no later than 14 days after the notification, unless we agree otherwise. Return them to:
Againora / MB “Nirista”
Attn: Ronaldas Butkus
Paugų g. 5
Lelių k., LT-91277
Lithuania
For an ordinary change-of-mind return, you pay the direct return postage cost. Use a suitable tracked service and keep proof of posting. Againora does not charge a restocking fee and has no final-sale product exclusions under its voluntary store policy.
The item should be returned in the condition in which it was received, subject to your right to inspect and try on clothing only as reasonably necessary to establish its nature, characteristics, fit and condition, as you could in a physical shop. Do not wash, alter, damage or wear the item beyond what is reasonably necessary for that assessment. A deduction may be made only for diminished value caused by handling beyond what is reasonably necessary and only where legally permitted.
4. EU right of withdrawal and reimbursement
EU and EEA consumers may withdraw from an eligible distance sales contract without giving a reason during the statutory withdrawal period. Againora's voluntary 30-day notification period gives more time than the usual 14-day statutory period, while all statutory rules continue to apply.
When a valid withdrawal is made, we reimburse the amounts due without undue delay and normally no later than 14 days after receiving the withdrawal notice. We may withhold reimbursement until we receive the goods back or you supply evidence that they were sent, whichever occurs first.
Our operational target is to process the refund within 5 business days after receiving and inspecting the return. That target does not extend the statutory reimbursement deadline. The refund is made to the original payment method unless you expressly agree to another method, and no refund fee is imposed.
If you withdraw from the complete order, we also reimburse the cost of the least expensive standard outbound delivery method offered for that order. If you chose a more expensive or express method, the additional surcharge is not reimbursed. A partial return does not normally result in reimbursement of an outbound delivery charge that would have applied to the retained items.
5. Damaged or incorrect item
If the parcel arrives damaged, the wrong item is supplied, or an item differs from the listing, contact support@againora.com with the order number and, where reasonably possible, photographs of the parcel, label and item. Keep the packaging until we provide instructions. This request for information does not reduce your statutory rights.
Againora pays the reasonable return cost for faulty, damaged, misdescribed, incorrect or otherwise non-conforming goods. We provide a prepaid return label where available or reimburse reasonable return costs agreed with us.
6. Non-conforming goods and statutory remedies
Pre-owned goods sold by a professional trader remain covered by statutory conformity rights, generally for two years from delivery under Lithuanian law. This is a statutory right, not a voluntary commercial warranty.
Available remedies are preserved in full and may include repair or replacement where possible and proportionate, an appropriate price reduction, or refund and termination of the contract where applicable. Because most Againora products are one-off pre-owned items, an identical replacement might not be possible. We will discuss the legally appropriate practical remedy with you.
Signs of previous use or wear that were clearly disclosed in the product description or photographs are not defects merely because the item is pre-owned. Undisclosed defects, damage, misdescription and material differences from the listing remain covered.
7. Exchanges
We do not offer voluntary exchanges because products are normally one-off items. You may return an eligible item and place a separate order. This does not restrict a statutory right to replacement where replacement is legally required and practically possible.
8. Late or missing refund
After we issue a refund, your bank, card provider or payment service may need additional processing time before the credit appears. If our confirmation says the refund was issued but it has not appeared after the provider's normal processing period, contact the provider first and then email support@againora.com with your order number.
If you believe a statutory reimbursement deadline has passed, contact us immediately. We do not impose refund fees.