Privacy & your rights
Last updated: September 23, 2026
This notice explains how Againora collects, uses, shares and protects personal information when you browse our store, create an account, contact us or place an order. It also explains the privacy rights available to customers in the United States, European Union and EEA, United Kingdom and Canada.
1. Who is responsible for your information
Againora is the controller or business responsible for the personal information described in this notice. Privacy requests can be sent to support@againora.com or through our contact page.
2. Information we collect
- Contact and account information: name, email, phone number, addresses and account details.
- Order and transaction information: products purchased, payment status, delivery details, returns and communications about an order. Payment card details are handled by our payment providers and are not stored in full by us.
- Device and usage information: IP address, browser, device identifiers, pages viewed, interactions and cookie or similar technology data.
- Preferences and communications: language, currency, marketing choices, reviews, support messages and other information you choose to provide.
3. How we collect information
We collect information directly from you, automatically from your device, from Shopify and our service providers, and from partners where permitted by law.
4. Why we use information
- to provide the store, process payments, fulfil and deliver orders, manage returns and provide support;
- to keep the store secure, prevent fraud, troubleshoot and improve performance;
- to comply with tax, accounting, consumer-protection and other legal obligations;
- to understand store usage and, with consent where required, personalise content or send marketing.
Where applicable, our legal bases include performing a contract, complying with law, our legitimate interests in operating and protecting the store, and consent. You may withdraw consent at any time without affecting earlier lawful processing.
5. When we share information
We share only what is reasonably necessary with Shopify, payment processors, delivery providers, IT and security services, customer-support tools, professional advisers and analytics or marketing providers used by the store. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, financing or transfer of the business.
These recipients process information under their own notices or under contracts requiring appropriate protection.
6. Cookies and privacy choices
We use cookies and similar technologies needed for the storefront, checkout, security, preferences and analytics. Where required, optional technologies are used only after your choice. You can adjust available controls on our Your privacy choices page and in your browser. Where legally required, we recognise supported opt-out preference signals such as Global Privacy Control.
7. Retention
We retain information only for as long as reasonably necessary for the purpose collected, including providing orders and support, resolving disputes, enforcing agreements and meeting tax, accounting and other legal requirements. The period depends on the type of information and applicable law.
8. Security
We use reasonable administrative, technical and organisational safeguards. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.
9. International transfers
Shopify and some service providers may process information outside your country. Where required, we use recognised safeguards for international transfers, such as adequacy decisions or approved contractual protections.
10. Your privacy rights
European Union and EEA
Subject to the GDPR and applicable exceptions, you may request access, correction, erasure, restriction and portability; object to certain processing; withdraw consent; and ask not to be subject to a decision based solely on automated processing where it produces legal or similarly significant effects. You may complain to your local data protection authority.
United Kingdom
Subject to UK data protection law and applicable exceptions, you may request to be informed, access, correction, erasure, restriction and portability; object; withdraw consent; and exercise rights concerning solely automated decisions. You may complain to the UK Information Commissioner's Office.
Canada
Subject to PIPEDA, applicable provincial law and exceptions, you may request access to personal information and an account of its use or disclosure, challenge its accuracy and request correction, withdraw consent where permitted, and raise a complaint with us or the Office of the Privacy Commissioner of Canada or applicable provincial authority.
United States
Depending on your state and applicable thresholds or exceptions, you may have rights to know or access, delete, correct and obtain a portable copy; opt out of sale, sharing or targeted advertising; limit certain uses of sensitive personal information; appeal a denied request; and receive equal service without unlawful discrimination. We do not discriminate against you for exercising a privacy right. Supported browser-based opt-out signals are honoured where legally required.
11. Children
Our store is not directed to children under 16 and we do not knowingly collect their personal information. If you believe a child has provided information, please contact us so we can review and remove it as appropriate.
12. How to exercise your rights
Email support@againora.com, use our contact page, or use Your privacy choices. Tell us the right you want to exercise and your region. We may verify your identity and authorised agents where permitted. We will respond within the period required by applicable law and explain any lawful refusal or appeal route.
13. Changes to this notice
We may update this notice to reflect changes to the store, our practices or the law. The current version and update date will remain on this page.
Analytics and advertising tools
We use Google Analytics 4 through Shopify to understand visits and shopping activity. We use Shopify’s Facebook & Instagram integration with Enhanced data sharing, which combines the Meta Pixel, advanced matching and Conversions API. This can share browsing and purchase events, product identifiers, value, currency, IP address and device information with Meta. Where provided, customer identifiers such as name, email, phone number and address may be shared for matching and advertising measurement.
Where consent is required, these tools operate subject to your privacy choices. Change or withdraw optional consent using Cookie preferences in the footer. You can shop without accepting optional cookies. See Google’s Privacy Policy and Meta’s Privacy Policy for their processing practices.