Consumer Complaints and Dispute Resolution

Last updated: 17 August 2026

Contact Againora first

Please submit a consumer complaint in writing to support@againora.com. Include your name, order number where relevant, a clear description of the issue and the outcome you seek. You may also write to:

MB “Nirista”
Gedminų g. 2-121
LT-94167 Klaipėda
Lithuania

Againora examines formal consumer complaints free of charge and provides a detailed, reasoned written response within 14 calendar days after receiving the complaint.

Unresolved consumer disputes

If the dispute cannot be resolved directly, consumers may contact:

State Consumer Rights Protection Authority
Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)
A. Goštauto g. 12
LT-01108 Vilnius
Lithuania

Consumers may use the Lithuanian Consumer Rights Information System (VTIS) where applicable. The former European Commission Online Dispute Resolution platform has been discontinued and is not used.